CS2 Inspect Web

FAQ: Technical & Troubleshooting Problem Solving ​

Technical issues, error messages, and troubleshooting guides.

Technical Issues ​

The website won't load ​

Troubleshooting steps:

  1. Check your internet connection
  2. Clear browser cache and cookies
  3. Try a different browser
  4. Check if the server is online (contact admin)
  5. Disable browser extensions that might interfere

I can't log in with Steam ​

Common causes:

  • Steam is down (check https://steamstat.us/)
  • Cookies are disabled in your browser
  • Browser is blocking pop-ups
  • Steam Community is blocked by firewall

Solutions:

  • Enable cookies and pop-ups
  • Try incognito/private browsing mode
  • Check firewall settings
  • Wait and retry if Steam is having issues

My loadout isn't saving ​

Possible reasons:

  • No active internet connection
  • Server database is down
  • Session expired (log in again)
  • Browser localStorage is full

Solutions:

  1. Check browser console for errors (F12)
  2. Try refreshing the page
  3. Log out and log back in
  4. Clear browser data and try again

Images aren't loading ​

Common causes:

  • CDN is down or blocked
  • Ad blocker is interfering
  • Network issue
  • Missing image assets

Solutions:

  • Disable ad blocker for this site
  • Check browser console for 404 errors
  • Try a different network
  • Report missing images to developers

The application is slow ​

Performance tips:

  • Close unnecessary browser tabs
  • Clear browser cache
  • Use a modern browser (Chrome, Firefox, Edge)
  • Check CPU/memory usage
  • Disable browser extensions temporarily

Database errors ​

Error: "Database connection failed"

Solutions:

  • This is a server-side issue
  • Contact server administrator
  • Check server logs if you have access
  • Wait for admin to fix database connection

Troubleshooting Error Messages ​

"Session expired" or "Please log in again" ​

Cause: Your authentication session has timed out.

Solution: Click "Login with Steam" again to authenticate.

"Failed to load item data" ​

Cause: Cannot fetch item information from Steam or database.

Solutions:

  1. Check internet connection
  2. Retry the operation
  3. Try a different item
  4. Contact administrator if persistent

"Invalid inspect URL" ​

Cause: The inspect link is malformed or incomplete.

Solutions:

  1. Copy the full inspect link
  2. Verify link format starts with steam://rungame/730/...
  3. Try getting a fresh link from the source
  4. Test with a different item's inspect link

"Cannot connect to Steam" ​

Cause: Backend server cannot reach Steam servers.

Solutions:

  1. Check if Steam is online (steamstat.us)
  2. Contact server administrator
  3. Wait for Steam services to recover
  4. Try again later

"Database error" or "Failed to save" ​

Cause: Server-side database issue.

Solutions:

  1. This requires administrator intervention
  2. Check server status page if available
  3. Contact support with error details
  4. Try again after a few minutes

"Unauthorized" or "Access denied" ​

Cause: Not logged in or session invalid.

Solutions:

  1. Log out and log back in
  2. Clear cookies and try again
  3. Check if your account is active
  4. Contact support if persistent

Development & Self-Hosting ​

Can I host my own instance? ​

Yes! CS2Inspect is open source. See the Setup Guide and Deployment Guide for instructions.

What are the system requirements? ​

Minimum:

  • Node.js 16+
  • MariaDB/MySQL 10+
  • 1GB RAM
  • 10GB disk space

Recommended:

  • Node.js 18+
  • MariaDB 10.11+
  • 2GB+ RAM
  • 20GB+ disk space

Do I need a Steam account for self-hosting? ​

Steam API Key: Required (for authentication) Steam Bot Account: Optional (only for unmasked inspect URLs)

Get Steam API key: https://steamcommunity.com/dev/apikey

How do I contribute? ​

See the Contributing Guide for:

  • Code standards
  • Development workflow
  • Pull request process
  • Issue guidelines

Where can I report bugs? ​

Report bugs on GitHub Issues:

  1. Search existing issues first
  2. Create new issue if not found
  3. Include detailed description
  4. Add screenshots if applicable
  5. Specify browser/OS version

Performance Optimization ​

Why is the Visual Customizer slow? ​

The Visual Customizer uses HTML5 Canvas which can be CPU-intensive:

  • Close other applications
  • Use hardware acceleration in browser
  • Reduce browser window size
  • Disable unnecessary browser extensions

How can I speed up page loading? ​

  • Use a faster internet connection
  • Enable browser caching
  • Use a modern browser
  • Close unnecessary tabs
  • Clear old browser data

Database is slow when loading loadouts ​

Server-side issue:

  • Contact administrator
  • Check database indexing
  • Review server resources
  • Consider database optimization